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Consultancy Services for Confident Compliance

Independent audits, policies, MLRO support and training—built for operators by compliance professionals.

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Why operators choose Crucial Compliance

We’ve sat where you sit. Our consultancy team includes former compliance directors, MLROs (Money Laundering Reporting Officers) and risk leads from major operators. We know the pressure of running safe, sustainable operations while meeting fast-moving regulatory demands.

That’s why our consultancy services are designed to be practical, regulator-ready and tuned to your business model. Whether you’re entering a new market, preparing for an audit, or need extra capacity at senior level, we’ll help you stay compliant without slowing growth.

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Achieve regulatory confidence with a clear, actionable roadmap for improvement.

Independent audits give you clarity and confidence. We go beyond box-ticking, delivering a clear picture of your strengths, risks and opportunities.

 

Our audit services include:

  • Responsible Gambling (RG) audits: reviewing safer gambling triggers, affordability checks and player interactions.
  • AML audits: examining customer due diligence (CDD), enhanced due diligence (EDD), Source of Funds/Source of Wealth checks, reporting and escalation.
  • Governance & Marketing audits: testing fairness and transparency across T&Cs, CRM, advertising, affiliates and governance structures.
  • Specialised bundles: including full LCCP (Licence Conditions and Codes of Practice) reviews, payment provider audits and business risk assessments.

Each audit follows a structured process: documentation review → workshops with your teams → gap analysis → final report with actionable recommendations. The result: evidence-ready documentation for regulators and clear steps for improvement.

Go beyond documents to build a true culture of compliance.

Strong policies and governance frameworks are the backbone of compliance. We provide both standard packs for new operators and tailored policies for mature organisations needing jurisdiction-specific advice.

Typical coverage includes:

  • AML, Safer Gambling, Marketing, Complaints, T&Cs.
  • Change and risk management processes.
  • Data protection and information security.
  • Governance structures such as Player Protection Forums and Compliance Committees.

We don’t just hand over documents—we ensure they are embedded into your operations, understood by staff, and aligned with regulatory expectations.

Navigate the pressures of the MLRO role with an expert partner by your side.

The MLRO role carries personal accountability, and we know how demanding it can be. Our consultants provide hands-on support, from acting as interim MLRO/PML cover to mentoring new appointees.

 

We can help with:

  • Regulatory submissions and licence applications.
  • Designing and stress-testing AML and RG reporting structures.
  • Responding to regulatory investigations.
  • Practical workshops on customer risk assessments and escalation processes.

With over 25 years of combined assurance and audit experience, our team provides independent oversight and management-level reporting that stands up to regulator scrutiny.

Build confident leaders with practical training and hands-on mentoring.

Compliance is only as strong as the people delivering it day to day. We offer tailored training programmes for every level of your organisation:

 

  • Board & senior leadership – governance, MLRO responsibilities, regulatory reporting.
  • Compliance teams – AML/EDD, Safer Gambling interactions, case management.
  • Customer-facing staff – onboarding, player interactions, red flag recognition.

Training is practical, interactive and based on real case studies. We also provide ongoing mentoring for compliance leads, ensuring they have a sounding board as responsibilities grow.

HOW IT WORKS

HOW IT WORKS

01

Calibrate & Kick-Off

We map your risk profile, compliance landscape and jurisdictional requirements, aligning our services with your operational reality.

02

Go Live

We deliver audits, policies and training, working closely with your teams to embed improvements.

03

Prove & Improve

We provide dashboards, reports and ongoing updates, ensuring your compliance framework evolves as regulations change.

"Partnering with Crucial Compliance has helped us embed a culture of compliance across our entire c-suite"

Greg, Compliance Manager.

Ready to strengthen your compliance framework?

  • Book a Consultancy Call.
  • Speak directly with one of our compliance experts.
Book a consultancy call

Frequently Asked Questions

Do you provide audits for Responsible Gambling and AML?

Yes. We deliver independent audits covering safer gambling, affordability, AML/CFT, governance, marketing and more, with clear, regulator-ready outputs and actionable recommendations.

Can you help us prepare for a regulatory review?

Absolutely. We run mock audits, review policies, stress-test your reporting structures, and guide your teams through regulatory expectations, reducing last-minute surprises.

Do you offer policy and governance frameworks?

We provide full policy packs, from AML and RG to marketing and data protection, tailored to your jurisdictions and risk profile. We also design governance structures like Player Protection Forums and Compliance Committees.

Can you act as interim MLRO or mentor our compliance leads?

Yes. We provide hands-on support for MLRO roles, including cover, mentoring and design of risk frameworks, backed by decades of regulatory experience.

What kind of training do you deliver?

Workshops for boards, compliance teams and front-line staff, covering RG, AML, reporting, interactions and escalation. All sessions are practical, interactive and based on real casework.